What is the Lighthouse 5 cohort, exactly?+
A founding cohort for the first five Florida medspas. No monthly billing for the first 30 days — the $1,195 Historical Compliance Migration & Audit still applies (fully refundable if we miss any day-30 deliverable). Founding partners sign an MSA + BAA before any data moves, contribute a written case study on day 30, and convert to a locked $599/month founding rate on day 31 — or walk with their audit-grade export.
What makes Lighthouse 5 more than the founding rate: 90 days of direct founder support — 13 consecutive weekly 30-minute calls with Casiani Gherlan (Founder & Chief Compliance Architect), a direct founder line via text / WhatsApp / email with one-business-day response, custom workflow design, roadmap influence, and Founder Score Watch active from day one. After day 90 you transition to the standard Managed Evidence named compliance partner. It's free for 30 days, then a locked $599/mo founding rate — and you keep the founder for 90.
Why cap Lighthouse 5 strictly at five?+
Because the weekly 30-minute founder call has to be real, not symbolic. Five clinics is the most a founder can co-design with at depth — each design partner shapes the roadmap, becomes a written reference, and contributes the case study that lands the next ten. Once the five founding seats are filled, the founding rate is gone and new clinics pay $999/month. The cap is enforced; we'd rather close the cohort early than dilute it.
Why isn't there a cheaper starter tier?+
Because the work doesn't scale down. The minimum viable Florida medspa compliance back-office covers every framework + a named human partner on file from day one — anything less leaves you exposed on a surface a regulator will ask about. If you only need HIPAA-tool coverage at $200–400/month, you don't need us — Compliancy Group or Abyde will serve you. Where we earn our $999/month is the work we do on top of HIPAA: § 458.348 supervisory pack, AHCA HCC, OIG/LEIE monthly screening, GFE recordkeeping, FAC 64E-16 waste manifests, MD chart-review sampling, vendor BAA chasing, inspection-pack assembly. If you don't need all of that yet, we'll tell you on the scoping call.
How does $999/mo actually compare to what my medspa already spends?+
The right comparison isn't a HIPAA tool at $200/month. It's a part-time compliance coordinator at $2,000–$4,000/month plus the 15+ hours a month your owner-operator already burns on paperwork. ProofOps is a back-office, not a tool — we do the chart-review pulls, the vendor BAA chasing, the OIG screening, the inspection-pack assembly, the GFE capture, and the morning brief. At $999/month, that's less than a single MD chart-review session at most retainers. The existing-stack math still works out (HIPAA tool + OSHA program + EMR compliance + attorney compliance hours = $850–$2,000/mo of stuff we consolidate), but the real frame is: you're hiring a compliance team that already knows Florida, for less than what one experienced compliance coordinator costs you in benefits-loaded W-2. We don't replace your MD, your malpractice carrier, or your attorney on substantive legal defense.
What if I have a multi-location group?+
Multi-Location is $1,695/month for two locations plus $599/month per additional location, with a $2,495 Historical Compliance Migration & Audit. It includes everything in Managed Evidence plus a multi-location parent readiness view with readiness roll-up, group-wide OIG/LEIE screening, a dedicated compliance liaison, quarterly executive readiness reports, named-account SLA, and M&A diligence support. Quoted after a 20-minute scoping call.
What does annual prepay get me, and when?+
For the first 12 months of Managed Evidence, billing is monthly so you don't commit annually before you know how your compliance desk performs. After month 6, you can switch to annual prepay at a 17% discount ($9,950/yr instead of $11,988). The discount exists because annual prepay reduces our payment processing and forecasting overhead. There is no annual lock by default.
What's the eligibility for Lighthouse 5?+
Florida-licensed clinic, single location, 4+ staff or 50+ services per month, owner-operator willing to take the weekly 30-minute founder call. We'll verify on the scoping call. If your clinic doesn't fit (solo aesthetician, under-volume, non-Florida, or owner who can't commit to the weekly call), we'll tell you on the call and either recommend Managed Evidence at full price or say "you don't need us yet" — whichever is honest.
How does cancellation work?+
60-day written notice on every tier. The longer window gives us time to deliver a clean export of your binder, MD pack, vendor records, and audit logs — yours, not ours — and gives you time to stand up whatever comes next without a compliance gap. That's the export-on-exit guarantee in writing. We don't lock you in; we just don't walk you off a cliff.
What if I don't keep my documentation up to date with my compliance desk?+
Honest answer: the remediation guarantee only covers surfaces you're actively maintaining. If staff licenses aren't uploaded on hire, vendor BAAs aren't refreshed at renewal, flagged findings sit ignored for 30+ days, or expiry alerts go past their due date — that surface is treated as self-managed and falls outside coverage.
The flip side: we tell you when this is happening, in plain English, well before it becomes a problem. The daily brief flags any item at risk of aging out, the findings inbox surfaces unresolved items with severity, and Founder Score Watch escalates personally if your score sits red 3 days running. The guarantee is real, but it's a partnership.
Can I see how it works before I commit?+
Yes — the 20-minute demo is run against the Sunset Aesthetics sample tenant (Boca Raton fictional clinic) and you walk through your own clinic's actual situation in parallel. You leave with a written readiness summary of your real clinic, whether or not you sign. No pressure, no sales-team handoff — it's the founder on the call.
Is ProofOps software or a service?+
It's a done-for-you compliance department, sold as one engagement. Technology does the heavy lifting across 32 Florida frameworks under your supervising MD's license, and a real person reviews and signs off — a named human compliance partner on file from day one, first name, last name, direct email, direct cell, plus the founder personally on Founder Score Watch escalation. A software vendor hands you a login and walks away. We handle the work for you. Closer to outsourced legal-ops than to a HIPAA tool.
What do I actually have to do as the owner?+
Three things. (1) Upload documents as they arrive — forward your vendor BAAs, staff licenses, training records, and Stericycle invoices to your dedicated documentation address (clinic picks proof@, docs@, or compliance@). (2) Approve about 3–5 flagged findings per week — each takes 1–2 minutes from the findings inbox. (3) Forward inspection notices to us within 24 hours so we can assemble the response with you. That's it. The rest happens without you.
Why is this more expensive than Compliancy Group or Abyde?+
Because Compliancy Group and Abyde are HIPAA-only tools you operate. We're a Florida-specific compliance back-office, not a HIPAA tool. Our scope is the full Florida statutory stack — § 458.348 MD supervision, AHCA HCC, GFE recordkeeping, FAC 64E-16 biomedical waste, OSHA 1910.1030, OIG/LEIE screening, DEA 21 CFR 1304, malpractice exhibits, attorney coordination — not just HIPAA. And we do the work, where HIPAA tools require your staff to do it. If you want HIPAA-only coverage, those tools are the right call. If you want every Florida regulator's questions answered in one bound file with someone else doing the assembly, we're the answer.
